Terms & Conditions

Smash Padel & Fitness Club is registered company in the UAE with trade license number 926558, referred to on this page going forward as “Smash”

Pricing Options

Gym We offer three pricing options for Gym:

  • a 1 month membership which can be renewed at the end of the 30 day period
  • an annual membership paid monthly and
  • an annual membership paid upfront

Fitness Studio For Fitness Studio, we offer two pricing options:

  • one for members (i.e. those who have an active gym membership) and
  • one for non-members (those who do not have active gym membership)

Both can be purchased as one off passes or in bulk of 10 and 20 classes.

Padel Tennis For Padel, we offer single match sessions as well as in bulk of 10, 20 and 30 matches.


Gym & Fitness Studio We accept payments online and over the phone, either on a pay-as-you-go rate, in bulk or as monthly / annual recurring payments. Padel Tennis Upon your padel tennis booking we’ll ask for a non-refundable deposit of 90 Aed per person.
We accept all major credit/debit cards and you can make the payment it over the phone or online.
The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking.
By paying Smash, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us.

Gym Membership Terms

We offer two memberships: 1 month membership and twelve (12) month membership.
The 1 month membership is a one-off type of membership where you only get charged once for the 30 calendar days.
The 12 month membership is where you get charged an equal amount every month for 12 months or a one-off upfront payment. You will be presented with these choices upon your enquiry.
Memberships may thereafter be renewed in writing at the current membership rate. By mutual agreement, one type of membership may be converted to another type of membership pursuant to a new contract with Smash.

The Membership Terms may be extended as follows:

  • If Smash temporarily closes for thirty (30) days or less, the term shall be extended for the number of days equal to the number of days that the facility was closed (excluding holidays and any other days the facility is normally closed), at no additional cost to you.
  • You may extend the term of your Membership, at no additional cost to you, for the number of days equal to the days comprising the duration of your disability, if your disability precludes me from using one-third (1/3) or more of the Club’s facilities for a period of less than six (6) months and that disability is verified by a physician. You must give timely notice to Smash of your request to extend your Membership.
Gym Membership Cancellation

There will be no reimbursements for any reason on 1 month membership or group classes packages. However, you may choose to freeze your membership for a required period of time provided a valid medical or personal reason.

Waiver and Release of Liability

In consideration of my use of the exercise equipment and facilities provided by the company, I expressly agree and contract, on behalf of myself, my heirs, executors, administrators, successors and assigns, that the company and its insurers, employees, officers, directors, and associates, shall not be liable for any damages arising from personal injuries (including death) sustained by me, or my guest in, on, or about the premises, or as a result of the use of the equipment or facilities, regardless of whether such injuries result, in whole or in part, from the negligence of the company.
By the execution of this agreement, I accept and assume full responsibility for any and all injuries, damages (both economic and non-economic), and losses of any type, which may occur to me or my guest, and I hereby fully and forever release and discharge the company, its insurers, employees, officers, directors, and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated, or unanticipated, resulting from or arising out the use of said equipment and facilities.
I expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.
I agree to be solely responsible for the safety and well being of my guest and myself. I understand that the company does not provide supervision, instruction, or assistance for the use of the facilities and equipment.
I agree to comply with all rules imposed by the company regarding the use of the facilities and equipment.
I agree to conduct myself in a controlled and reasonable manner at all times, and to refrain from using any equipment in a manner inconsistent with its intended design and purpose.
I understand and acknowledge that the use of exercise equipment involves risk of serious injury, including permanent disability and death.
I understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.
I understand and agree that my use of the facilities and equipment is only to be undertaken on my own personal time, and that my use of the facilities and equipment is not within the course or scope of my employment.

General Terms & Conditions

You must include a current and valid email address on your account. Please advise us if your email address or home address changes, and if your surname changes through marriage. Smash reserves the right to store your card details on your member account, and you authorise Smash to take payment for any 'unpaid' bookings. If you do not wish payment to be automatically taken for 'unpaid' bookings, then please cancel your space instead as it is against our booking policy to have 'unpaid' padel reservations on member accounts. Every credit/debit card number entered is encrypted and kept in a secure format offsite, adhering to the industry’s most stringent PCI standards.
Any under 16 year olds must have an account created and operated by a parent or carer and must be accompanied by an adult to any adult activities they attend.
Smash reserves the right to refuse entry to any persons who turn up over 15 minutes late and release the spot to those on the waitlist or walk-ins.
If a Smash visitor is unwell, they must speak to a member of the Smash team who will advise on next steps.
All Smash visitors are expected to wear appropriate clothing for padel and gym, especially the correct footwear (tennis/ padel tennis trainers or sports shoes). Items such as jeans and flip-flops or clothing that could catch on equipment are not acceptable items of apparel, as they could pose a health and safety risk. Instructors and the Smash Team have the discretionary power to ask members wearing inappropriate clothing or footwear to leave the studio.
Opening hours, access, and the timetable are subject to change.
Smash does not offer refunds for PAYG padel, gym or fitness studio bookings. You can reschedule your booking up to 2 hours before the All pricing options remain available on customers accounts to use as credit on their accounts, subject to any expiry dates (use it or lose it).
For Cancellations, visit our Privacy Policy here
If you make a payment using someone else’s bank account or credit/debit card, please ensure that you have their permission to do so.
Abuse of membership - for example, repeated non-attendance to booked classes and failure to pay the fine, deliberate damage to or misuse of equipment, physical or verbal abuse of Smash staff, abuse or sharing of membership accounts, and conduct that is commercially detrimental to Smash will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member.
Memberships/payment options cannot be transferred to or shared with another person.
We do not allow people to share accounts or memberships due to insurance purposes and safeguarding policies. The person attending the class must be the person listed on the account and booking. If a person impersonates another member to use someone else's membership or account in this way they shall be asked to leave the premises and may be banned from Smash.
We reserve the right to cancel or suspend your membership if at any time: 1. You seriously or repeatedly break these terms and conditions of use, or your membership agreement. 2. You or your guests use rude or abusive language or violent behaviour, or if your behaviour puts other class members or our staff at risk of harm or affects their interests in any way.
If we terminate or cancel your membership for any of the reasons listed here, we will not refund any prepaid PAYG, class pass or membership payments that you have made.
We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.
We will not compensate you for loss, damage or personal injury where no negligence on our part can be proven.
From time to time, we may take photographs and videos on Smash premises for marketing purposes on (including but not limited to) leaflets, the website, newsletters and on social media platforms. By attending Smash, you consent to these images being collected, however members must inform Smash in writing if they wish to opt-out.

Website General Terms & Conditions

Smash invites you to visit its website. Access to and use of the site is subject to the terms and conditions outlined herein and all applicable laws. Smash reserves the right to modify these terms and conditions from time to time by updating this notice. This is an offer made by Smash to you, under which you are invited to browse, peruse and interact with our website for your own personal edification, guidance, information and communication with Smash.
This offer is expressly conditional on your acceptance of these terms and conditions. This Agreement represents the entire agreement between you and Smash concerning access to the Smash, and takes precedence over all such existing communications and/or agreements.
You acknowledge that, whilst every effort is made to ensure that all information contained in the Smash website is accurate and up-to-date, Smash makes no warranty as to its accuracy, and you accept that any and all use of information contained on the Smash website is at your own risk.
Smash shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the Smash website or any erroneous or omitted information contained on the Smash website.
You accept that the entire content of the Smash website is protected by copyright and that Smash is either the proprietor or licensee of all copyright in the material contained therein.
Smash reserves all its rights as copyright proprietor of the Smash website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, reposting, modification of and dealing in any copyright material contained therein, save as expressly provided herein without the express written authorisation of Smash.
You are advised that all communications made via the Smash website and/or email, including but not limited to competition entries, is strictly on a non-confidential basis and you hereby grant to Smash an exclusive perpetual license to use the content of any such communication for any purposes whatsoever.
You acknowledge that Smash reserves all its rights as proprietor of all its trademarks and logos.
You are advised that any and all images of people and/or places and/or events exhibited on the website are lawfully used by Smash and that any misuse of these images by you is prohibited. You are further reminded that any such misuse of images may be a violation of copyright law, trade mark law, rights of privacy, publicity and personality, laws of defamation and/or obscenity, communications regulations and other legal provisions.
Smash reminds you that they police and enforce their rights vigorously to the maximum extent available under the UAE law.